Ongoing Support
built for reliability.
Dependable, proactive support for live systems that need regular updates, monitoring, and a technical partner who understands the codebase.
Uptime Guarantee
Stability is an engineering decision.
Maintenance is not reactive patching - it is the ongoing discipline that keeps a system performing the way it was built to perform.
We manage the technical layer so you can grow without being anchored by infrastructure that is quietly degrading.
Uptime Target
99.9%Response Time
< 1hrMonitoring
24/7Client Satisfaction
100%Included
What's Built
in every engagement.
Proactive Monitoring
Issues detected and resolved before users encounter them - not after a support ticket arrives.
Security Patching
Dependency updates, CVE monitoring, and security hardening on a defined cycle - not when a breach forces the issue.
Performance Upkeep
Regular Core Web Vitals checks and bundle analysis to prevent the gradual performance drift that quietly erodes conversion.
Content & Feature Updates
Fast turnaround on copy changes, minor feature additions, and configuration updates - without opening a new project engagement.
Automated Backups
Daily encrypted backups with a tested recovery process - not a checkbox, something that actually works when you need it.
Priority Support Channel
Direct access to the engineering team for critical issues - with response times that match the severity.
Maintenance Plans
Support Plans
transparent, predictable.
Essential
- -Monthly security and dependency update cycle
- -Uptime monitoring and backup verification
- -Up to 30 minutes of content or config changes per month
- -Business-hours WhatsApp or email support
- -Quarterly health summary
Professional
Recommended- -Weekly checks and priority incident handling
- -Daily monitoring with backup and uptime review
- -Up to 2 hours of content, landing page, or config updates per month
- -Monthly performance and security report
- -Support for small rollout or release updates
Enterprise
- -Custom SLA and dedicated response protocol
- -Architecture, performance, and security review cadence
- -Coordinated deployments and rollback support
- -Multi-system monitoring and incident management
- -Optional tooling and integration management
Not Covered
Domain renewals, hosting renewals, SMS, email credits, paid SaaS, and third-party subscriptions are billed separately from the monthly retainer.
Scope Limit
Maintenance plans cover system stability and small updates. Major features, rebuilds, or new page systems are scoped and priced separately.
Third-Party Tools
Optional Altruvex tools or subscriptions can be added when useful but are not bundled into every maintenance plan by default.
Status
05 - Active Support
Stability should not be a gamble.
We keep the system stable, secure, and performing so you can focus on scale - without being anchored by infrastructure overhead.